There’s nothing worse than buyer’s remorse or dealing with the fallout of poor service, shoddy workmanship, or billing issues. There are many reasons for customers to be unhappy with a company’s services. But at Creative Concepts and Design, we feel like we’ve figured out most of those pitfalls and found ways to overcome them. Are we perfect? Of course not. But our customer satisfaction rate says a lot about the way we do business and the kind of experience you can expect when you choose us to build your deck, pergola, or patio, or perform an entire backyard makeover. Our ranking on Google says way more than we can say about ourselves. If you’re looking for a deck builder with great Google reviews, you’ve found it!
4.8 out of 5 on Google Reviews
Google reviews are an invaluable resource when researching a company to trust. At Creative Concepts and Design, we are proud of our 4.8 out of 5 stars. You can feel confident knowing we are a company that consistently delivers high-quality work and exceptional customer service. One of the key reasons to trust Google reviews is that businesses cannot purchase or remove bad reviews, ensuring that the feedback reflects genuine customer experiences. This level of transparency allows potential customers to make informed decisions based on real testimonials, ultimately leading to a more satisfying and reliable hiring experience. When you see a high rating, it signals that many satisfied customers have shared their positive experiences, making it easier to choose a trustworthy partner for your deck project.
How We Built and Keep a Stellar Reputation
We are a small local business but we do big things. Our customer satisfaction means everything to us because there are a million shade tree carpenters that we compete with on every project. That being said, there are only a few companies that are truly legitimate and bona fide in the entire Kansas City metro area.
A legitimate company will never be able to beat the price of two men and a truck shopping at Menards. We realized this early on and we strive to provide next-level honesty, transparency, engineering, and materials. We might not be the cheapest estimate you will get, but rarely does anyone beat our value.
Value Vs. Price
One of Warren Buffett’s most famous quotes is, “Price is what you pay; value is what you get.” When considering a deck purchase, understanding the distinction between value and price is essential. Price refers to the monetary cost of a product or service, while value encompasses the overall benefits and satisfaction derived from it. For instance, a deck built by Creative Concepts and Design may come at a higher price point than some competitors, but the value lies in the quality craftsmanship, durable materials, and exceptional customer service that ensure a long-lasting and beautiful addition to your home. Investing in value often leads to greater long-term satisfaction, as it reflects not just the initial expenditure but also the quality, durability, and enjoyment you’ll receive over time. In the case of a deck, pergola, or entire backyard makeover, which is something that will last for years, prioritizing value over price will result in a more rewarding and worthwhile investment.
Things We Do to Add Value to Your Deck-Building Experience
- No Hidden Agenda – We are not exclusive to any product manufacturer. We do this so we can offer unencumbered advice and guidance. We will recommend the best products for the job and your budget.
- Accurate Estimates – We do a full material takeoff, counting every board and screw for maximum material cost accuracy. (Nobody wants to go in for an oil change and come out with a new transmission.) No surprises
- Quality – We use #1-grade framing material. (99% of contractors and lumber yards sell #2-grade lumber because it’s cheaper.) #1 is a structural rating and it is superior to #2.
- Industry Relationships – We use material from trusted manufacturers with good moral values. We make sure we are doing business with companies that stand behind their products.
- Fair Labor Rates – We do not charge you more because you decided to upgrade to a more expensive product. We know our inputs and are confident in our skill set so we don’t see a reason for you to pay us more in labor for the same amount of cuts. Our labor rates stay the same regardless of material cost.
- Showroom – We have a showroom where you can see our materials and get cost differences on the fly.
- Specialists – We specialize in our craft. We are not a do-all, in-house handyman. If the scope of work requires multiple trades (concrete patios, hardscaping, roofers, etc.) each trade is licensed and insured. The same crew that builds the decks is not the same crew that builds the retaining wall. We use specialized tradesmen for each part of your project.
- Complete Satisfaction – Each project foreman walks the project with the homeowner upon completion and the homeowner gets to inspect and sign off on the project before remitting payment.
As licensed professionals, we deliver nothing short of excellence, ensuring your satisfaction every step of the way. With our stellar online reputation, trust us to bring your deck dreams to life, tailored to your vision and our exacting standards.
Deck Builder with Great Google Reviews
Obviously, our words can only carry so much weight in your decision-making process. That’s why we invite you to go to our Google Reviews page to see what our customers are saying about their deck-building experience with Creative Concepts & Design. Here are some recent customer testimonials:
Feel free to read more Google Reviews and decide for yourself. Don’t take chances on some fly-by-night company or two guys with a truck. This is an investment in your home and you want it done right.
Quality Always, But We Also Give You More Bang for Your Buck
Because we do patios, pergolas, and landscaping too, we can work these into a plan and create an amazing backyard on a budget. We share budget-friendly solutions with our customers, and when they realize how much more they can get for just a bit more money, they are thrilled. Our goal is not to increase the budget but to maximize the enjoyment by creating a backyard that really wows. We have the experience and knowledge to give you more. From decks to patios to pergolas to landscaping, we can turn your backyard into an amazing oasis.
